Outstanding Care

We are continually striving to improve and to take steps towards providing you with outstanding care.

Scroll Down to see a timeline of our journey to date.

Free Wi-Fi for all

November 2015

We've installed free Wi-Fi across all of our homes - even the older ones - because it gives us the platform we need to use technology in order to improve the experience you, your loved ones and our staff have. It also allows us to introduce the innovations required to provide outstanding care.

Open & Honest Care Board

February 2017

To be open and transparent, we've introduced a new notice board in the entrance foyer where you will be able to see information on how many accidents / falls there have been, if there are any active Safeguarding alerts, if there have been any Home acquired pressure wounds and if there were any infection alerts or formal complaints made in the last month.

OSKA – The best in pressure care

July 2017

For our residents who need specialised pressure care support, we offer the option to use mattresses from OSKA. With the help of leading Tissue Viability Nurses, they've designed products that help prevent and treat pressure sores like no others. Their technology is so effective, we can space out our night checks meaning you get to sleep for longer without being disturbed – leaving you feeling fresh the next day.

Less Time On Paperwork, More Time On Care

August 2017

We use Person Centred Software's (PCS) electronic care system to record & plan your care. Using hand-held devices, carers easily capture the care they deliver as they go whilst being prompted about your preferences. This means no tedious paperwork for them and you get your care the way you like it. Also, your loved ones & the Management Team can see the 'live' care you’re getting from anywhere in the world.

Virtual Dementia Training

August 2017

To help increase awareness of Dementia in our local community, we invited loved ones, friends & professional stakeholders to join our staff in taking part in Virtual Dementia Training. So you can better understand how to care for those with Dementia, this innovative training puts you in their shoes (literally) by manipulating your senses to match theirs.

Industry Leading Training

September 2017–Present

Through a blend of e-learning and the latest face-to-face training, we make training enjoyable, meaningful and, most importantly, effective. Working with our training partner E-Learning For You, we adapt to each of our staff’s learning styles and offer them support in real-time. We also fund professional qualifications to encourage staff's personal and professional growth.

Residents' Choose Their Carers

December 2017

To enable you to have more say over the Care Home you live in, we ask you to help interview potential new staff so that our residents' get a say in who provides their care.

Infection Prevention & Control Certificate of Excellence

January 2018

Treelands are the first home in Oldham to receive the Infection Prevention & Control (IP&C) Certificate of Excellence after demonstrating innovative and dedicated IP&C best practice over the last 12 months. Congratulations to the entire team!

Moments That Matter

February 2018

We have a wonderful staff team and to show them our appreciation, we've introduced the 'Moments That Matter Award' for staff members who go above and beyond for the residents or the home. The winners receive an award, a gift voucher and a prize as well as having a copy of their award displayed in the entrance foyer of the home.

First Annual Managers Conference

February 2018

All Handsale’s Home Managers across England, Scotland & Wales came together to share best practice learning from their care homes and their respective countries – something most care providers aren’t able to do.

Oral Health Care Planning

February 2018

We believe in the importance of Oral Health in Adult Social Care. Sharon Williams, Home Manager of Swn-Y-Mor, sat on the committee that developed a comprehensive All-Wales Oral Health Care Plan. This was rolled out across the entire Handsale Group as best practice and Person Centred Software (PCS) were so impressed, they asked if they could roll it out to all their customers too. Of course we said yes.

Ultra-Safe Medication Management

May 2018

Working with Lloyds Pharmacy and Med-e-Care, we have streamlined our entire medication management system using the latest technology. Our digital system keeps you safe by helping staff as they deliver medication and, as the Pharmacy and your GP feed into the system, changes to your medication are reflected quickly and easily. Home and Corporate Management can also see everything going on 'live'.

Meaningful Quality Assurance (QA) Systems Providing Peace of Mind


We've developed a robust QA system that still allows Home Managers time to manage. We're 75% towards our goal of Home & Corporate Management digitally seeing everything going on 24/7. Our partners, QCS, host our Policies and Procedures online, alerting staff to best practice changes immediately. Also, our independent QA Partners, NetworkCare UK, provide an expert sounding board to our development.

Second Highlighting Dementia Day

August 2018

Following on from our Highlighting Dementia Day in 2017, we asked Tovertafel, the Dementia Magic Table company, to come and demonstrate to residents, loved ones, friends, professional stakeholders and the local community the brilliant work they're doing using light projection to create interactive and meaningful games for those living with advanced Dementia.

Oomph! – Outstanding Wellbeing, Exercise and Activities

January 2019

We’ve enrolled in Oomph’s Out & About minibus service meaning you have the opportunity to take part in one trip every other month to local attractions & places of interest.

Infection Prevention & Control Certificate of Excellence Retained

January 2019

Treelands are the first home in Oldham to retain the Infection Prevention & Control (IP&C) Certificate of Excellence having been the first home to win the award last year. We have continued to demonstrate innovative and dedicated IP&C best practice over the last 12 months. Thank you to the team for their continued hard work!

NHS Teaching Home

February 2019

We were one of only 16 homes in Lancashire given the honour of being name an 'NHS Teaching Home.' This means the nurses, doctors, social workers and various other medical professionals of the future will spend time at Treelands learning the practicalities of working with a care home.

Second Annual Managers Conference

March 2019

Held at Swn-Y-Mor, in Wales, all Handsale’s Home Managers once again got together to share best care practice from across England, Scotland & Wales. However, this time, they also got to see the largest Handsale Care Home in person and were able to share ideas around environment and activities together too.

Care Home Advanced Practitioners

March 2019

Our nurses and senior carers do a wonderful job in helping run each of the units at the Care Home. To help ease the burden and to promote career progression, we've introduced Care Home Advanced Practitioner (CHAPS) training to enable our senior carers to develop their clinical skills. We will be piloting this role to enable extra clinical support under the right guidance.

Care for Leadership Programme

April 2019

We believe we have some of the best staff in care. That’s why in April 2019 we launched the Care for Leadership Programme, which allows our staff to train to become the outstanding Home Managers of the future. A custom built programme using the best guidance from Skills for Care, SCIE, NICE and others, this programme is available only to Handsale staff.